We treat every customer like Meemaw — with heart, respect, and an eye for going the extra mile. That means fixing it right the first time, looking for ways to go above and beyond, and leaving folks better off than we found them. Whether it's a teammate, a vendor, or a client, we serve with generosity, excellence, and care — like family.

“If anyone forces you to go one mile, go with him two miles.” – Matthew 5:41

We don’t settle for “just good enough.” We put extraordinary effort into ordinary tasks because excellence isn’t a one-time act — it’s a habit you build. That means we always care about getting even the smallest jobs done right, always look for better ways to do things, and always keep learning and sharpening our skills. When we build excellence as a habit, with clear eyes and full hearts — we can’t lose.

“Whatever you do, work at it with all your heart, as working for the Lord, not for human masters.”
 – Colossians 3:23

Don’t show up with a “monkey” (problem) and try to leave it on someone else’s back — own it and bring solutions when you escalate. Use the 1-3-1 Rule:

·      1 Problem: Define one problem, clearly and simply.

·      3 Options: Offer three solid options to fix it.

·      1 Recommendation: Pick the one you think works best.

Bringing solutions builds trust and helps you grow as a leader. Own it, solve it, and keep things moving.

“But let each one test his own work, and then his reason to boast will be in himself alone and not in his neighbor. For each will have to bear his own load.” – Galatians 6:4-5 NIV

We speak to lift folks up, never to tear them down. We call out the good and challenge with kindness. We’ve got each other’s backs—and our clients’ too—with honesty and a can-do attitude. Whether it’s fixing problems or sharing a laugh, we always choose words that build and sharpen.

“Encourage one another and build each other up, just as in fact you are doing...”
 – 1 Thessalonians 5:11

“As iron sharpens iron, so one person sharpens another.” – Proverbs 27:17

We don’t pass the buck – we own it, especially when it’s tough. No finger-pointing, no blame games. Even if we didn’t cause the problem, we step up to help solve it. Around here, if a plane’s coming in rough, we help land it — even if it’s not technically “your job.”

“Then I said to them, ‘You see the trouble we are in: Jerusalem lies in ruins, and its gates have been burned with fire. Come, let us rebuild the wall of Jerusalem, and we will no longer be in disgrace.’” – Nehemiah 2:17

We come ready — on time, geared up, and hungry to learn. We ask questions, seek training, and pursue growth like our future depends on it — because it does. When we bring our best, we earn trust, open doors, and become the kind of people others want to follow. We don’t wait to be called a leader — we show up like one.

“One who is slack in his work is brother to one who destroys.” – Proverbs 18:9

People come first — always have, always will. We don’t trade trust for a quick buck or cut corners that cost someone else. Even when it’s inconvenient or comes at a cost, we do right by folks. Because at the end of the day, money fades — but the way we treat people sticks.

“A good name is more desirable than great riches, and to be esteemed is better than silver or gold.” – Proverbs 22:1 NIV